Contact Us

This is the page to use if you want to reach the editorial team behind Non Gamstop Casinos — to correct something we have published, ask how a bonus term works, flag a payment or withdrawal problem at a site we list, or query the research behind our Curaçao casinos not on GamStop rankings. Write to [email protected]. We read everything that arrives and reply to genuine enquiries in the order they come in.

One thing to be clear about before you write: we are an independent comparison and review publisher, not a casino, not an agent and not a regulator. We cannot open, close, verify or unlock an account, we cannot release a withdrawal, and we cannot overturn a casino's decision. What we can do is explain the terms in plain English, point you at the right complaints route, and update our pages when something we have published turns out to be wrong or out of date.

What to include so we can actually help

1. The casino name, exactly as it appears on the site you used.
2. What happened, in date order, with UK dates (e.g. 14/09/2026).
3. The bonus or promotion involved, if any, and the wording you were shown at the time.
4. The payment method and currency — debit card, bank transfer, e-wallet or crypto, and whether the account was in GBP.
5. Whether you have been asked for identity documents or source-of-funds evidence, and what stage that is at.
6. Any reference number the casino's support team gave you.

Please do not send us document scans, card numbers, passwords or account credentials. We do not need them and we do not want to hold them. A written summary is enough.

How we are funded, and what that does not buy

Some links on this site are commercial. If you follow one and register, the publisher may earn a commission from the operator at no extra cost to you. That funding pays for the research; it does not decide the order of our lists, it does not soften a review, and it does not stop us publishing a limitation. Every operator we list gets at least one recorded drawback, including the one at the top. If you believe a ranking looks bought, say so in an email and tell us which claim you think is wrong — that is a more useful message to us than a general complaint, and we will answer it.

How we research the casinos we list

Our assessments are desk research, not play-testing. We read published terms and conditions, licence pages and payment pages, we check what an operator states about GBP support and withdrawal limits, and we record the date we checked. Findings on this site were last verified on 23 September 2026. Where an operator states something we cannot independently confirm, we describe it as advertised rather than confirmed. Editorial ratings are our own scores from that review work — they are not customer-review averages and they are not a prediction of how your account will go.

The criteria that carry the most weight, and that we are happy to be challenged on by email:

• Licence and ownership — which authority is named, and whether the company behind the brand is identifiable.
• Bonus terms — wagering requirements, game contribution percentages, maximum bonus bets, expiry dates and cashout caps.
• Payments — minimum deposits, whether a GBP wallet is offered, fees, currency conversion and stated withdrawal processing times and limits.
• Verification — how clearly KYC and source-of-funds checks are described before you deposit.
• Games and betting — the depth of slots, live dealer and table sections, and whether a sportsbook sits alongside.

Enquiries we get most often about the listed operators

Three of the sites at the top of our list generate the bulk of the questions that reach this inbox, so here is the short version of what we hold on each — and the part we get asked to clarify.

Betmica — the biggest advertised package, and the biggest terms to read

Betmica sits first on our list with an editorial rating of 10.0, largely because its offer sheet and payment information were the most complete of those we reviewed. The advertised welcome offer is 570% up to £5,700 plus 270 free spins, and it is quoted in pounds, which matters if you want to avoid conversion costs. Conditions apply: the headline percentage needs a qualifying deposit, the cash and spins portions release on their own schedules, and wagering, maximum bonus bet and expiry rules all apply before any of it becomes withdrawable. Limitation: a multiplier that large is the one most likely to run into a bonus cashout cap, so the amount you can actually take out may be far below £5,700. Read the cap before you deposit — that is the single most common thing readers email us about after the fact.

Kikibet — GBP-quoted alternative with a lower multiplier

Kikibet is here, rated 9.9, because it offers a comparable structure at a less extreme ratio: 350% up to £5,555 and 300 free spins, again quoted in pounds. Fewer free-spin winnings restrictions to unpick than some of its rivals, and a deposit match that is easier to clear in practice. Conditions apply: minimum deposit, wagering on both cash and spins, qualifying game list and an expiry window. Limitation: the free-spin allocation is typically drip-fed and tied to named titles, so if you only play one game type the spin value is worth less to you than the headline suggests.

Betninja — a flat, readable offer rather than a percentage

Betninja earns its 9.8 for the clearest offer wording we reviewed: £1,000 bonus and 100 free spins to all new players. A cash ceiling stated in pounds with no percentage arithmetic is easier to judge against your own deposit, which is why we recommend it to readers who find match percentages confusing. Conditions apply: new accounts only, minimum deposit, wagering requirements and time limits. Limitation: the ceiling is modest next to the packages above it, and "all new players" still means eligibility checks and excluded payment methods can apply — verify before depositing rather than after.

Where the rest sit

Casino	Advertised welcome offer	Offer currency	Editorial rating
WinnerIsland	Up to €1,000 + 100 free spins	EUR	9.8
Zombillion	250% up to £4,000 + 200 free spins	GBP	9.7
Smash Casino	600% up to €10,000 slots package	EUR	9.7
Nightluck	805%, €6,400 + 280 free spins	EUR	9.7
CoinPoker	150% up to $2,000	USD	9.6
Rivo	1000% up to €10,000 + 25% cashback	EUR	9.5
Daytonaspin	255% up to £4,500 + 255 free spins	GBP	9.5

All offers above are as advertised by the operator and subject to that operator's full terms. Where the offer is quoted in euros or dollars, expect currency conversion on deposits and withdrawals from a UK bank — ask the operator's support team whether a GBP wallet is available before you fund the account. Fuller detail on each sits on our main non GamStop casino comparison.

Money questions we can answer by email

Costs and payment mechanics are the second-biggest category of message we get. There is no charge to read this site or to compare the offers on it; the cost of taking part is whatever you deposit with an operator, and that money is at risk.

• Minimum deposits — typically set per payment method rather than per casino, and a bonus may require a higher qualifying deposit than the account minimum.
• Debit cards — the most common route for British customers. Credit cards are prohibited for gambling in Great Britain, so a card offered at checkout should be a debit card.
• Bank transfers — usually no operator fee, slowest to clear, and the method most likely to trigger source-of-funds questions on larger sums.
• E-wallets — fastest to receive withdrawals in most published schedules. PayPal availability at offshore-licensed sites is limited and should never be assumed; check the cashier page, not a review, before you rely on it.
• Cryptocurrency — accepted by some of the brands above, including CoinPoker, whose offer is quoted in dollars. Network fees and exchange spread are yours to absorb, and coin volatility between deposit and withdrawal is a real cost.
• Fees and conversion — an operator may charge nothing while your bank or card issuer applies a conversion margin on a euro- or dollar-denominated account.
• Withdrawal timings and limits — published processing windows start after approval, not at the moment you click. Daily, weekly and monthly caps are where large wins get slowed down, and a cap on bonus winnings is separate again.
• Verification — KYC identity checks are standard and source-of-funds requests are common on bigger balances. Uploading documents early usually prevents a delay later.

If you email us with a payment problem, tell us which of the above applies. Most "my withdrawal is stuck" messages turn out to be an unfinished verification step or an unmet wagering requirement, and we can usually tell you which from the sequence of events.

What these sites actually offer, if that is your question

We get plenty of messages asking what is behind the bonus headline. Broadly, the operators listed here run:

• Slots — the largest section at every brand above. Ask about return to player (RTP) and volatility: a high-volatility title pays rarely and large, a low-volatility one often and small, and RTP is a long-run average rather than a session forecast.
• Progressive jackpots — pooled prizes that grow across players. Often excluded from bonus play or contributing little towards wagering.
• Table games — blackjack, roulette and baccarat in software form, typically contributing 10% or less to wagering requirements, sometimes nothing.
• Live dealer rooms — real croupiers streamed in real time, with higher table minimums and the tightest bonus restrictions of any category.
• Mobile play — browser-based at most of these brands, with smaller game libraries than desktop in some cases.

Software providers vary by brand and change without notice, so we do not publish counts of titles. If you want to know whether a specific studio or game is live at a specific casino, the operator's own lobby is the only reliable answer.

The sportsbook side

Several of the casinos we list run a betting product alongside the games, and readers often contact us because the two behave differently. A sportsbook typically covers pre-match and in-play markets, accumulators, bet builders and cash-out, plus esports on some sites. Odds at offshore books are usually shown in decimal by default — 2.50 is the same price as 6/4. Sports free bets carry their own rules: minimum qualifying odds are the usual trap, and stake is generally not returned with winnings. Where a casino and sportsbook share one wallet, a casino bonus may lock funds you wanted to bet with, or bar sports wagering entirely until wagering is complete. Check whether the wallet is shared before you accept any bonus.

Licensing, eligibility and where a complaint should really go

Casinos not on GamStop are not licensed by the UK Gambling Commission. GamStop is the free self-exclusion scheme covering operators licensed to serve customers in Great Britain; a site outside that licensing regime is not connected to the scheme, which is why registration there is not blocked. Many of the brands we cover hold an overseas licence — Curaçao is the most common among them — and an overseas licence sets different standards from the Commission's. Accepting British customers is not the same thing as being authorised to serve them, and you should not read the two as equivalent.

What follows for you, practically:

• You must be 18 or over. Some operators set their minimum at 21 — check the terms.
• UK Gambling Commission consumer protections, dispute routes and its approved ADR services do not apply to an operator it does not licence. Neither does the GAMSTOP scheme itself.
• Deposits at offshore sites are not covered by any UK compensation arrangement.
• A complaint goes first to the operator's own complaints procedure in writing, then to whatever dispute body its licence names. We cannot escalate on your behalf, but we will tell you what the operator publishes about its process.
• Tell us if an operator refuses to name a complaints route at all. That is the kind of finding that changes our listing.

If you are contacting us because gambling has stopped feeling like entertainment, please read our responsible gambling guidance first. GamCare runs the National Gambling Helpline on 0808 8020 133, free and open 24 hours a day, and GAMSTOP self-exclusion periods of six months, one year or five years apply to GB-licensed sites. Blocking software on your own devices, and deposit or loss limits where an operator offers them, cover ground the schemes do not. We are not a support service and we will always point you to one rather than try to advise.

Corrections, feedback and commercial mail

Corrections get priority. If a bonus percentage, currency, cap or payment detail on this site no longer matches what the operator publishes, tell us the page and the line and we will re-verify and date the change. Reader reports — good and bad — are how we catch drift between what a casino advertises and what it does, though a single account is evidence to investigate rather than a finding we publish.

Media, partnership and operator enquiries can use the same address; note that we do not accept paid placement in rankings and do not publish supplied copy as editorial. More about who writes this site is on our about page, and the rules covering use of it are in our terms and conditions.

Send it all to [email protected]. A clear subject line and the six details listed above will get you a far more useful reply than a one-line message, and if your question is really about which casino to pick, say what matters most to you — GBP payments, withdrawal speed, low wagering or a sportsbook — and we will point you to the comparison that answers it.